FEATURES
Auto Attendant
Your brand’s
What is Auto Attendant?
An auto attendant, also known as an automated attendant or virtual receptionist, it is a feature used in phone systems to efficiently route incoming calls and provide callers with options for reaching the appropriate department or person within an organization.
How OneSuite Business auto attendant works:
Greeting Message: When callers dial your company main phone number set up on your OneSuite Business account, they are greeted by a pre-recorded message from the auto attendant. This message often includes a welcome greeting and instructions for navigating the menu options.
Your OneSuite Business admin can upload a pre-recorded message .wav or .mpeg file, or your can record the message in your OneSuite Business app.
Menu Options: After hearing the greeting message, callers are presented with a series of menu options, usually spoken aloud by the auto attendant. These options may include prompts such as “Press 1 for Sales, Press 2 for Customer Service,” and so on. OneSuite Business offers simple and intuitive guided set up for our users to assign each menu key. Basically just a few clicks of button. Our co-worker’s 8th grade daughter was able to set up an auto-attendant for her girl scouts.
Call Routing: Based on the option selected by the caller, the auto attendant routes the call to the appropriate destination. This could be a specific person or extension, or simultaneous ring to all, to listen to a pre-recorded message such as address and business hours, or to leave a voicemail.
Fallback Options: In case the caller doesn’t select any option or if there’s no response, the auto attendant may offer fallback options such as repeating the menu, transferring to a receptionist, or providing general information about the business.
Benefits of Auto Attendants:
OneSuite Business auto attendants or virtual receptionists are beneficial for businesses of all sizes:
Efficiency: Auto attendants streamline call routing, reducing the need for manual intervention and ensuring quick connections to the right department or person.
24/7 Availability: Automated operation allows handling calls round-the-clock, enhancing accessibility and customer service by providing information and accepting messages at any time.
Customization & Scalability: Auto attendants easily adapt to changes in call volume and organizational structure, accommodating growth by adding or modifying menu options as needed.
Professionalism: By delivering a polished greeting consistently, auto attendants present a professional image, instilling confidence in customers and creating positive first impressions of the organization.
ONESUITE BUSINESS APP
More than just a phone number or phone line
- Travel worldwide and never miss an important call or an SMS message on the OneSuite Business app
- Enjoy OneSuite’s low PAYG rates:
- Make calls from anywhere
- Forward calls to any destination worldwide
- Unbeatable low toll-free inbound rates that starts at $0.025 per minute
- Automated professional company greeting and call routing features
- Call transfer to another extension or phone number
- Group Chat
- Free extension to extension calls
Some of the Top OneSuite Business Features
Port-in Numbers
Multi-locations
Schedules
coming soon!
Call Forwarding
coming soon!
Conference
coming soon!
Second Phone Line
Travel Globally
Call Logs
Web Fax
coming soon!
