B. Trial Period and Cancellation

30‑Day Trial Period. New OneLine subscribers are entitled to a one‑time thirty (30) day trial period, commencing on the date you registered your OneLine device on the OneSuite Business portal (the “OneLine Activation Date”). If you are not satisfied with the OneLine Service, you may cancel within the trial period and receive a refund of the annual subscription fee you paid, subject to the following conditions:

1. You must call OneSuite Business Customer Support within thirty (30) days of the OneLine Activation Date to obtain a return authorization.
2. You must return the OneLine Device in its original condition (including all packing materials, parts, accessories, and documentation) within seven (7) days after calling to cancel. The returned parcel must be postmarked within that seven‑day period.
3. Usage charges (e.g., per‑minute international calls, toll charges) incurred during the trial period are never refundable.

Cancellation After Trial Period. If you cancel your OneLine subscription after the 30‑day trial period, the annual subscription fee is entirely non‑refundable. No refund or credit will be given for any unused portion of the annual term. You must still return the OneLine Device as described in Section A above to avoid the $59.99 non‑returned equipment fee.

Early Termination Fee. Because the OneLine Service is billed annually in advance, no separate early termination fee applies. However, you remain liable for all usage charges and other fees accrued through the cancellation date, and the annual fee is non‑refundable as stated above.

C. Billing, Payment, and Prepaid Balance

Annual Subscription Fee. The OneLine Service requires payment of an annual subscription fee in full at the time of sign‑up. This fee covers the base service (including a local or toll‑free number and basic VoIP calling features) for a twelve‑month term. The annual fee is non‑refundable except as expressly provided in the 30‑day trial period above. OneSuite Business will automatically charge your credit card on file for renewal of the annual subscription each year, unless you cancel your OneLine Service at least thirty (30) days before the renewal date.

Prepaid Balance Requirement. In addition to the annual subscription fee, you must maintain a separate prepaid balance in your OneSuite Business account to cover usage charges (e.g. per‑minute calls to numbers outside your plan’s included destinations, international calls, directory assistance, etc.) and any other fees (e.g. replacement device costs, non‑returned equipment fee). Usage charges are deducted in real time from your prepaid balance. If your prepaid balance becomes insufficient, OneSuite Business may suspend your outbound calling capability (including the ability to make calls that incur usage charges) until you add sufficient funds. Inbound calls may still be received at OneSuite Business’ discretion.

Auto‑Recharge and Credit Card Authorization. By signing up for OneLine, you authorize OneSuite Business to: (i) charge your credit card for the annual subscription fee at sign‑up and on each renewal, and (ii) charge your credit card for auto‑recharge of your prepaid balance according to the Auto‑Recharge settings you select. The existing Online Payment; Autopay; Auto‑recharge section of this Agreement applies to your prepaid balance but does not apply to the annual subscription fee.

Expiration of Prepaid Balance. The prepaid balance associated with your OneLine account is subject to the same six‑month inactivity expiration described in the Expiration of Pre‑paid Balance due to inactivity section of this Agreement. However, the annual subscription fee itself is not subject to expiration; it is consumed over the twelve‑month term.

Renewal Notice: At least 30 days before each annual renewal of your OneLine Service, OneSuite Business will send you a reminder notice via email stating the renewal date, the annual fee, and instructions for cancelling auto-renewal. You may cancel auto-renewal at any time through your account portal or by contacting Customer Support.

D. Incompatibility with Other Devices and Services

The OneLine Service and the OneLine Device may not be compatible with all non‑voice communications equipment or services. You acknowledge and agree that OneSuite Business is not liable for any incompatibility, interference, or disruption arising from your use of the OneLine Service or Device with:

• Home security systems, burglar alarms, or fire alarms;
• Medical monitoring equipment (e.g., personal emergency response systems);
• Fax machines or analog telephone adapters used for fax;
• Satellite television systems (e.g., certain set‑top boxes that dial out);
• TTY or TDD devices (teletypewriters for the deaf);
• PBX, Centrex, or other private telephone networks;
• Computer modems or dial‑up internet services.

OneSuite Business strongly recommends that you maintain a separate, traditional landline or other reliable connection for any such equipment. You waive any claim against OneSuite Business arising from interference with or disruption of these devices or services.

E. Emergency Services – 911 Dialing (OSB OneLine Specific)

The following provisions apply specifically to the OneLine Service and as a supplement to the general Emergency Services Disclosures section of this Agreement to the extent necessary for OneLine.

911 Emergency Dialing – VoIP Limitations. The OneLine Service is a VoIP‑based service. While OneSuite Business offers 911 emergency dialing with the OneLine Service, it has important limitations that differ from traditional landline 911 service.

Registration of Physical Location Required. You must provide and keep current the physical address where the OneLine Device will be located (your “Registered Location”). To update your Registered Location, you must notify OneSuite Business at least ten (10) business days before moving the device. If you fail to provide a correct physical address, or if you move the device without updating your Registered Location, emergency responders will be dispatched to the old address, and OneSuite Business will have no liability for any resulting harm.

Service Outages. The OneLine 911 dialing feature will not function during:

• A power outage (until power is restored and the device is reset, if necessary);
• An internet broadband outage or interruption;
• Suspension or termination of your OneLine Service for any reason (including non‑payment);
• Network congestion or delays inherent in VoIP routing.

911 Call Handling. When you dial 911 from the OneLine Device:

• Your call will be routed to the emergency response center responsible for your Registered Location.
• Emergency personnel will be dispatched to your Registered Location, not necessarily your actual location at the time of the call.
• If your Registered Location cannot be validated, or if the underlying 911 network fails, your call may be routed to a national call center where an operator will ask for your address. This will delay response time.

No 911 from Virtual Numbers. If you use a virtual number (e.g., an 899 area code number) with the OneLine Device for any reason, that number will not support 911 calling.

911 Acknowledgment. Before activating OneLine service, you will be required to separately acknowledge and agree to these 911 limitations. OneSuite business will not activate OneLine service until such acknowledgment is received.

Disclaimer and Indemnification. TO THE FULLEST EXTENT PERMITTED BY LAW, ONESUITE BUSINESS DISCLAIMS ALL LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM OR RELATED TO THE ABSENCE, FAILURE, OR OUTAGE OF 911 EMERGENCY DIALING SERVICES VIA THE ONELINE SERVICE. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS ONESUITE BUSINESS AND ITS AFFILIATES FROM ANY CLAIMS ARISING FROM YOUR INABILITY TO DIAL 911 OR YOUR FAILURE TO PROVIDE AN ACCURATE REGISTERED LOCATION. YOU ACKNOWLEDGE THAT YOU MUST MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES (E.G., A CELLULAR PHONE OR LANDLINE) AND YOU WILL ADVISE ALL MEMBERS OF YOUR HOUSEHOLD AND GUESTS OF THESE LIMITATIONS.

F. No Directory Listing

OneSuite Business does not publish or list any phone number assigned to your OneLine Service. You agree not to request or expect directory listing services. If you receive calls intended for a previous subscriber of the number assigned to you, OneSuite Business’ sole remedy is to replace the number at your request. You are solely responsible for any expenses or damages arising from your own publication of the number.

G. Non‑HIPAA and Non‑GDPR Compliance

The OneLine Service, like all OneSuite Business services, is not HIPAA compliant and is not intended for the transmission of protected health information. By subscribing to OneLine, you represent and warrant that you are not a resident of the European Economic Area or the EU, and you agree that OneSuite Business has no GDPR obligations toward you. In the event OneSuite Business becomes aware of EU residency, OneSuite Business may terminate the account at any time with no liability to you whatsoever.

IMPORTANT NOTE: OneLine accounts require at least one (1) telephone number to be active and assigned to your OneLine device; disconnecting or porting out all of your telephone numbers will result in all services to be disconnected/cancelled as well.

Customer Responsibility and Fair Use policy

OneSuite Business operates a Fair Use Policy to ensure excessive, inappropriate or unreasonable use by some customers does not affect the quality of the experience or the integrity of the OneSuite Business Network for other customers. If in OneSuite Business’ reasonable opinion your usage is abusive, inappropriate or unreasonable, OneSuite Business reserves the right to request that you stop using the services in this manner and to contact you to discuss a more appropriate products / services for you. In the event of continued abusive, inappropriate or unreasonable use, OneSuite Business reserves the right, without further notice, to remove the service from your account or suspend your account.

You are fully responsible for the contents of all your transmissions, whether audio, fax, or SMS/text and email, through the Services. OneSuite Business simply acts as a passive conduit for you to send and receive information of your own choosing. However, OneSuite Business reserves the right to take any action with respect to the Services that OneSuite Business deems necessary or appropriate in its sole discretion, if OneSuite Business believes you or your information may create liability for OneSuite Business, compromise or disrupt the Services for you or other Customers, or cause OneSuite Business to lose (in whole or in part) the services of OneSuite Business’ ISPs or other suppliers. 

Your use of the Services is subject to all applicable local, state, national and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities or false advertising). You agree: (1) to comply with all laws regarding the transmission of technical data exported from any country through the Services; (2) not to use the Services for any illegal purpose; (3) not to interfere with or disrupt networks connected to the Services; (4) to comply with all regulations, policies and procedures of networks connected to the Services; (5) not to use the Services to infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and (6) not to transmit through the Services any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. The Services make use of the Internet for you to send and receive information of your own choosing. As a result, your conduct is subject to Internet regulations, policies and procedures. You agree not use or reference the Services for chain letters, junk fax, junk SMS or junk mail, spamming or any activity making use of distribution lists to any person who has not given specific permission to be included in such a process or on such list. You further agree not to attempt to gain unauthorized access to other computer systems. You shall not interfere with another Customer’s use and enjoyment of the Services or another entity’s use and enjoyment of similar services.

SMS: Prohibited Content

OneSuite Business SMS prohibits content related to SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco), illegal substances, high-risk financial services, and deceptive marketing in the US and Canada. Key restrictions include a total ban on cannabis/CBD, payday loans, debt collection, and fraudulent scams, while alcohol/tobacco requires strict age-gating. Public shorteners (and URL shorteners that hide destination) are also prohibited.

Key Prohibited Categories (SHAFT):

• Sex: Pornography, obscene content, sex trafficking.
• Hate: Profanity, hate speech, discrimination, or abusive content.
• Alcohol: Restricted along with tobacco/vape.
• Firearms: Firearms, ammunition, weapons, or explosives are prohibited.
• Tobacco: Tobacco, vaping, and paraphernalia. 

Other Prohibited Content & Use Cases:

• Controlled Substances: All illicit drugs, Cannabis, CBD, and Kratom are strictly forbidden.
• High-Risk Finance: Payday loans, high-interest loans, auto/mortgage/student loan marketing, debt collection, credit repair, and cryptocurrency.
• Deceptive Practices: “Get rich quick” schemes, multi-level marketing, phishing, fraud, and scams.
• Sensitive Categories: Third-party lead generation, gambling/sweepstakes, and non-compliant job postings.

PLEASE NOTE THAT YOUR USE OF THE SERVICE IS SUBJECT TO ONESUITE BUSINESS’ “FAIR USE” POLICY. ANY VIOLATIONS WILL RESULT IN IMMEDIATE SERVICE REMOVAL OR ACCCOUNT TERMINATION.

Services Not Intended for Resale

All of OneSuite Business’ Services are intended for the use of the end-user signing up for the account(s). You are not allowed to resell these services to other users, and you are solely responsible for the accounts created under your name or business.

Fraudulent Activities and Unauthorized Use

OneSuite Business reserves the right to deactivate, disable and remove any suspicious or fraudulent account with or without notice. You are responsible for providing all accurate account information and preventing unauthorized use of your OneSuite Business and Credit Card accounts. You are responsible for all fees, charges and penalties arising out of any unauthorized or fraudulent use of the Services.